Collection Administrator Job Details

Job Description

Collection Administrator

15/10/2026

Job Description:

We are currently looking for a Collection Administrator to join the Operations team part of our Fully Integrated Energy Utility Division in Athens.

By joining this role, you'll play a crucial role in supporting portfolio evaluations, processing disconnection requests, and handling customer inquiries to ensure efficient collections management and customer satisfaction.

Υour Role Will Encompass:

Supporting external collaborators with daily payments and settlement updated lists
Reviewing and approving settlement requests in accordance with company procedures
Updating information systems, relevant departments, and customers
Evaluating quality criteria in addition to standard quantity criteria for temporary disconnection of electricity and natural gas supply and cessation of supply
Processing requests for temporary disconnection and cessation of supply on administrators’ electronic platforms
Implementing after approval of the Collection Supervisor with information system update
Preparing and sending information letters to clients
Preparation of files for legal actions and registration of payment orders in the system
Handling customer inquiries and concerns related to collections, and interacting with other departments such as Customer Care, Sales, and Shops
Participating in User Acceptance Tests for system upgrades or new technologies

What You Bring to the Role:

A high school diploma or equivalent, with coursework in Finance, Business, or a related field being advantageous
Prior experience in administrative roles, customer service, or collections support
Proficient in English, both written and verbal
Computer literacy
Proficiency in MS Office

Share the same Value Based Behaviors:

People & Personal growth
Results orientation & Safety excellence
Collaboration & Trust
Empathy & Effective communication
Flexibility & Adaptability

Your Benefits:

Competitive remuneration package.
Ticket Restaurant
Preferential household electricity plan
Group Health Insurance program
Pension Plan

At METLEN, we combine industrial expertise with a global outlook to help shape a more sustainable future. As a FTSE 100 company listed in London, we operate across the Energy and Metals sectors, with activities spanning five continents and more than 40 countries. In 2025, we recorded consolidated revenue of €7.107 billion and EBITDA of €753 million, supported by a workforce of over 9,000 dedicated individuals.
From integrated energy solutions and renewable technologies to green metallurgy, critical metals and advanced manufacturing, our work addresses some of the most significant challenges facing industry today. Our people make this possible through innovation, teamwork and a commitment to safety and continuous improvement. At METLEN, you can contribute to projects with global reach while developing your skills and helping create lasting value.

We respect your personal data. All personal information in your application and CV will remain strictly confidential.

At Metlen we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.