At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for a Collection Agent to join our Collections team in Athens, Greece.
By joining this role, you will be responsible for managing and monitoring overdue receivables for major customers, ensuring timely collections and contributing to the achievement of the company's collection targets. You will play a key role in maintaining customer relationships, minimizing outstanding balances, and supporting the overall effectiveness of the collections process.
Your role will encompass:
- Manage a portfolio of customers with overdue balances and proactively monitor outstanding receivables.
- Communicate with customers via phone and email to provide payment reminders and secure timely collections.
- Investigate and resolve issues related to payments, billing, invoicing, and account discrepancies.
- Negotiate payment arrangements and repayment plans in line with company policies.
- Monitor agreed payment commitments and follow up where necessary.
- Identify customers with increased credit or collection risk and escalate complex cases appropriately.
- Collaborate with Customer Service, Billing, Finance, and other internal teams to resolve issues and accelerate collections.
- Achieve individual and team collection targets and KPIs.
- Contribute to the continuous improvement of collections processes and practices.
What you bring to the role:
- Previous experience in Collections, Customer Service, or a related customer-facing role.
- Bachelor's degree in Economics, Business Administration, Accounting, or a related field will be considered an asset.
- Very good knowledge of MS Office, particularly Excel.
- Excellent communication and negotiation skills.
- Customer-centric approach combined with a strong results-oriented mindset.
- Ability to manage challenging conversations with professionalism and confidence.
- Strong organizational skills and ability to prioritize a high volume of cases.
- Analytical thinking and problem-solving capabilities.
- Good command of English and excellent command of Greek.
- Ability to work effectively under pressure and meet demanding targets and deadlines.
Share the same Value Based Behaviors:
- People & Personal growth
- Results orientation & Safety excellence
- Collaboration & Trust
- Empathy & Effective communication
- Flexibility & Adaptability
Your Benefits:
- Competitive remuneration package
- Ticket Restaurant Card
- Group Health Insurance Plan
- Preferential household electricity plan
- Pension Plan