We are currently looking for an HR Front Office Associate based in Newcastle, UK to join our People Services Team  

By joining this role, you'll play a vital role in delivering an exceptional employee experience by providing front-line HR support, ensuring timely issue resolution, and contributing to the continuous improvement of HR processes, policies, and systems. 

Your role will encompass: 

• Providing front-line support to employees by addressing HR-related queries and managing ticket submissions through the relevant systems. 

• Managing Onboarding / Offboarding / Employment Contracts and all Employee Life Cycle Activities. 

• Monitoring and following up on open tickets to ensure timely resolution and keeping employees informed on the status of their requests. 

• Identifying, analyzing, and escalating complex or unresolved issues to the appropriate HR teams, ensuring effective and prompt handling. 

• Advising employees on HR policies, processes, and procedures, particularly those without HRIS access, ensuring understanding and compliance. 

• Collecting and analyzing HR data, identifying recurring trends and employee needs, and preparing reports that support process improvements. 

• Supporting the continuous enhancement of HR operations, systems, and employee service delivery while ensuring compliance with organizational guidelines. 

• Process all Visa Sponsorship, mobility and expatriation related documents in cooperation with the law office and other stakeholders to be compliant with the UKVI Home Office and other British Authorities. 

• Participate in various HR projects within the team or across divisions. 

What you bring to the role: 

• Previous experience in HR Operations, HR Shared Services, Employee Services, HR Administration, or a related HR function. 

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. 

• Experience working with HRIS platforms and ticketing systems especially in SAP Success Factors platforms & systems. 

• Strong customer service orientation with a commitment to delivering high-quality employee support. 

• Excellent troubleshooting and problem-solving skills, with the ability to prioritize and resolve issues effectively. 

• Strong analytical, reporting, and data management skills with high attention to detail. 

• Excellent communication and stakeholder management skills. 

• Ability to handle sensitive employee information with integrity, professionalism, and confidentiality. 

• You are native English speaker; any other language (especially Spanish, Italian or German), on top of native English, will be considered as an asset. 

Share the same Value Based Behaviors:  

• People & Personal growth  

• Results orientation & Safety excellence  

• Collaboration & Trust  

• Empathy & Effective communication  

• Flexibility & Adaptability 

Your Benefits:  

• Competitive remuneration package   

• Group Health Insurance Plan   

• Pension Plan